Transforming Hospitality,
Empowering Success
Helping hospitality leaders transform business performance and customer experience through talent development and operational improvements
We’re not just consultants.
We are doers and leaders of positive change.
We work closely with you and your team to turn plans into reality. We bring our expertise to support you along the journey from brainstorming to execution. Our goal is to help you to build high performance teams, to streamline operations, improve business performance - ultimately enhancing your Customer Experience - the CX.
Trusted by leading hospitality providers to support business transformation
We’ll let them tell you…
James McGinn, MD, Hastings Hotels
“We have worked with Nora Douds from Podd Consulting for several years now on various different programmes and projects. As a fellow hotelier, we engaged Nora at the outset to assist us to develop a bespoke range of training programmes tailored to our operating departments. The quality, content and delivery of these Training Programmes were of a high standard, and most importantly, current. The feedback and engagement with our team has been reflective of that same high standard.”
Lack of growth opportunities is one of the main reasons people move on from companies. Whether you need structured training pathways, management workshops, or leadership programmes, we’re here to help you succeed.
We have an expert team of hospitality people, with many years of operational experience. We've gathered insights, successes, lessons learned, and forward-thinking strategies, and packaged it up to support your journey.
Nora Douds is available for speaking engagements, with focused expertise on inspiring and motivating hospitality professionals and building relationships to maximise business performance.
Six Steps to Success:
Transformational programme for Improvement.
We create bespoke Improvement Programmes for your business using our Six Steps to Success Plan. With an understanding of your unique needs, challenges, and opportunities, we chart a path to business transformation, guiding you to success along the way.
Exceeding Expectations:
Elevating the Hospitality Customer Experience - CX.
Designed for front of house team members to develop the skills needed to deliver exceptional customer experiences, every time. Collaborative learning helping to understand key markets, customer needs and how to deliver consistently excellent hospitality.
Empowering Employees:
Enhancing Employee Experience and Engagement.
Designed to help hospitality leaders and managers develop their Employer Brand, to attract and retain the best talent through improved and innovative recruitment, onboarding, induction, learning and development and employee engagement.
Financial Fluency:
Helping Hospitality Managers Master the Bottom Line.
Finance for non-finance hospitality managers to support overall business financial performance through a greater understanding of how to manage costs, hospitality metrics, key performance indicators and organsational targets.
Leading with Excellence:
Executive coaching and mentoring.
One to one objective led coaching and mentoring to enable hospitality managers to achieve personal and professional growth potential, aligned to business aims and objectives, developing the leaders of the future.
"The 'Innovate and Inspire' programme has been transformative for our team and business. Nora’s expertise not only helped us sharpen our leadership skills and improve operational efficiency but also reignited a culture of innovation and accountability across the group. The tangible results - improved profitability, enhanced customer satisfaction, and a more engaged workforce - are a testament to the power of strategic training. We are now better equipped to thrive in a competitive market, and we look forward to continuing this journey of growth and excellence with your support."
Nicky Cassidy, CEO, Cassidy Hospitality Group
Business Development:
Sales and Marketing Strategies aligned to Financial Success.
Additional consultancy hospitality specific services including business planning, financial projections and illustrations supported by creative and strategic sales and marketing programmes aligned to key target markets and customer experience outcomes.
