Services we provide

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Six Steps to Success: Transformational Programme for Improvement

In partnership with our client companies, we create bespoke Improvement Programmes using our Six Steps to Success method, to help you unlock your business potential. With an understanding of your unique needs, challenges, and opportunities, we chart a path to business transformation. Whether in the area of customer experience, financial performance, digital innovation or people and culture, we design the roadmap to success and support you at every step.

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    Workshop and Team Facilitation

    Innovation in Hospitality - collaborative creative solutions to enhance the Customer Experience.

  • Elegant restaurant interior with wooden floors, colorful velvet chairs, a bar area with glassware, and modern lighting fixtures.

    Customer Experience Audits

    Mystery shopping and analysis of customer satisfaction scores to assess the Customer Experience.

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    Conference and Senior Leadership

    Design and delivery of senior leadership away day engagement and conference planning.

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    Sales and Marketing Strategy

    Innovative sales and marketing planning with key market anaylsis, aligned to business goals.

  • Group of fifteen diverse people standing together indoors, smiling for a photo in a stylish room with lamps, a staircase, and a large screen in the background.

    Leadership Development Programmes

    Bespoke programmes to enhance the leadership skills of management teams focusing on leadership skills.

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    Business Development Planning

    Business planning aligned to people, profit and performance to grow existing and new key markets.

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    Executive Coaching and Mentoring

    Supporting hospitality leaders to achieve personal and professional growth potential.

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    Road Map to Success Development

    Specific expertise in analysing trends and engaging with stakeholders to design bespoke action plans.

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James McGinn, Managing Director, Hastings Hotels

“Due to the success of the first few encounters, we engaged further with Nora to assist us post Covid with the implementation of new technology and systems. Most importantly Podd Consulting helped formulate, develop, execute and implement a People Resource Strategy  closely aligned to our Vision , Values and key Pillars for Success.

Nora has also assisted to forging a more contemporary and current approach to all things “Human” and people orientated, from our ability to attract, to their experience when with us.  It is a partnership that works well, and one we are still currently engaged with.”

Workshops that Work

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    Exceeding Expectations: Elevating the Hospitality CX

    Designed for front of house team members to develop the skills needed to deliver exceptional customer experiences, every time. Collaborative learning helping to understand key markets, customer needs and how to deliver consistently excellent hospitality.

    Price on Request

    Maximum 12 Delegates

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    Empowering Your Team: Enhancing Employee Experience and Engagement

    Designed to help hospitality leaders and managers develop their Employer Brand, to attract and retain the best talent through improved and innovative recruitment, onboarding, induction, learning and development and employee engagement.

    Price on Request

    Maximum 12 Delegates

  • Three diverse business professionals in a meeting room discussing data trends on a large screen chart, with laptops and a coffee cup on the table.

    Financial Fluency for Hospitality Managers: Mastering the Bottom Line

    Finance for non-finance hospitality managers to support the improved business financial performance through improved cost management techniques, a greater understanding of hospitality metrics, key performance indicators and organsational targets.

    Workshops as per client need

    Cost TBC

Find out more
A four-story building with a sign that reads 'Belvoir Court & Motel' illuminated at night. The building has multiple windows and exterior lighting that highlights its façade. There are parked cars in front of the building and some trees nearby.

Terry McCartney, Belmore Court and Motel, Enniskillen

“Our team recently had the pleasure of attending the Enhancing the Customer Experience - CX training course, and I must say that the benefits were outstanding. The training was expertly delivered by Nora Douds who provided a positive and interactive learning environment. Throughout the course, the team learned valuable strategies and techniques to improve our customer service skills. The benefits were invaluable, and I am confident that any team that takes this course will see positive results in their customer service operations.”

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Katie Jackson, Business Manager, The Regency, Belfast

“Having no hospitality experience whatsoever, Nora has become a guiding light for me over the six months that we have been working together. In our sessions to date she has helped me to organise my own thoughts and formulate a path ahead in many departments across the business but particularly marketing and team development and recruitment. I would highly recommend Nora to anyone who feels they would benefit from some strategic guidance – she will reassure you and challenge you with a perfect balance!”